Want to return something? No problem!
You have 21 days from the date on which the product was delivered to you.
Use our hassle free method to return. No phone calls required.
Typically a company representative will reach your home to pick up the items to be returned. In rare cases, you might need to return items directly to us. The CRO process will alert you if your pincode is not covered.
Product should reach us on our address within 21 days.
Our address is:
D-45 Katju Nagar, Kolkata - 700032
(Landmark: Near South City Mall),
Url : www.orangeshopperstop.com
E-Mail : email@example.com
Contact No. : +91 - 33 -6555 1234
By the way, we will credit Rs 100/- to your wallet if you ship to us through any local courier.
What we do & How
We love you for keeping the following in mind to make use of our return policy:
- Item(s) must be in their original, unused condition, and returned within 21 days of receipt in the original box.
- In case you receive a damage or defective product contact us within 72 hours from the time of delivery.
- Original barcodes, tags, labels, product, and brand packaging should not be tampered with.
- Sachets/ packets accompanying the box should not be opened/ tampered with.
Some exclusions apply. Bear with us!
- Sarees, suits, dress materials can be returned within 21 days.
- Innerwear (except Night Suits and Night Wear) cannot be returned.
- Real, Precious/Semi-Precious Jewellery and Bullion cannot be returned.
- For Electronics, items returned due to manufacturing defect will need a DOA (Dead on Arrival) Certificate or a Replacement Certificate from the authorized brand.
- Bath and Beauty (except Fragrances) cannot be returned. In case of Fragrances, the seal must be intact.
- Stuffed/Soft Toys cannot be returned.
Refunds and My Wallet
- All refunds for products returned in accordance with our return policy are made to My Wallet.
- Refunds would be made to My Wallet only after we have verified compliance with the terms of our return policy. Acceptance of any product by a company representative would not be deemed to acceptance by us that the product has been returned in compliance with our return policy.
- My Wallet is a digital wallet that electronically holds cash exclusively for registered users. My Wallet contents can be used to make purchases on Orangeshoppersstop.com or refunded back to the customer in cash.
- 'Refund in Cash' or Wallet Encashment Request will be allowed only up to 30 days from the date of refund made to your Wallet. Any request, by any means, for encashment beyond 21 days will not be accepted.
- The 'Refund in Cash' will be made either through NEFT or the original mode of payment.
- Cash Refunds from My Wallet are not available for orders placed by Cash Card, Pay Cash, Virtual Payment or with Gift Vouchers (GV) and Reward Points (inclusive of Citi Bank Reward points).
- Refund amount in lieu of product/item return has no validity period. You can use this amount whenever you wish to shop again. The amount remains safe in your wallet; subject to certain conditions for Cashback.